Reliable Global Shipping From Dispatch to Delivery

At Divinvera, every order is processed with care and shipped through dependable logistics partners worldwide. We prioritize secure packaging, accurate tracking, and consistent delivery performance from our facility to your address. This Shipping Policy explains processing times, estimated delivery windows, tracking procedures, fees, customs responsibilities, and key shipping terms.

1. Order Processing

Orders are confirmed, prepared, and dispatched within 3–5 business days after successful payment.
This timeframe includes verification, quality checks, and packaging.
You will receive a notification once your parcel is handed to the carrier.

• Processing takes place Monday to Friday, excluding public holidays.
• During high-demand periods, minor delays may occur with updates sent via email.
• Orders placed outside working hours are processed on the next business day.

2. Estimated Delivery Times

Delivery duration depends on destination, carrier routes, and local logistics conditions.
The following timeframes are estimates and may vary.

• Domestic shipping (where applicable): Typically 5–7 business days after dispatch.
• International shipping: Typically 14–21 business days depending on the destination country.

Delays may occur due to customs clearance, weather conditions, or courier operations.
Tracking updates provide the most accurate delivery status.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination, parcel size, weight, and selected delivery method.
All charges are displayed before completing your purchase.

• Free shipping may be offered during special promotions.
• Express or priority delivery options may be available at an extra cost.
• Shipping fees are non-refundable after dispatch.

4. Order Tracking

After shipment, a tracking number is sent to your email so you can monitor your package in real time. You can also check updates through our Track Your Order page.

5. Customs & Import Charges

International shipments may be subject to customs duties, taxes, or local fees imposed by authorities.
These costs are not included in the product or shipping price.

• All import charges are the responsibility of the customer.
• Refused shipments due to unpaid fees may be returned and refunded minus shipping costs.
• Customs delays are outside our control and may affect delivery time.

6. Lost or Damaged Deliveries

Once shipped, delivery is handled by the carrier. While this is beyond our direct control, Divinvera will assist in resolving any issues.

• If tracking shows delivered but you have not received the parcel, check nearby areas or contact the courier.
• Missing shipments may require a carrier investigation.
• If your order arrives damaged, keep all packaging and contact us with photos immediately.

7. Shipping Address Accuracy

Ensure your shipping information is correct before placing an order.
Divinvera is not responsible for delivery issues caused by incorrect or incomplete addresses.

• Contact us quickly if you need to update your address before dispatch.
• Address changes are not possible once the order has been shipped.

8. Returned & Undeliverable Packages

Orders returned due to refusal, failed delivery attempts, or incorrect address details will be handled according to the following conditions.

• Reshipping: Available after payment of additional shipping fees.
• Refunds: Issued after deducting original shipping costs.

9. Need Shipping Support?

For any questions regarding delivery, tracking, or shipping methods, please contact our support team through our Contact Us page.