Shop Securely with Our Clear Refund Policy

1. Refund Policy Summary

At Divinvera, customer satisfaction is a top priority. If your purchase does not meet expectations, you may request a refund by following the conditions outlined below. Our process is designed to be transparent, fair, and easy to navigate for every customer.

1.1 Eligibility Requirements

• Items must be returned unused and in original condition, including all packaging and accessories.
• Requests must be submitted within 30 days of confirmed delivery.
• A valid proof of purchase is required to process any refund.
• Returned packages should include tracking information for verification.

1.2 Non-Eligible Items

• Opened or used consumable products.
• Digital goods, downloadable files, or gift cards.
• Customized or made-to-order items.
• Products marked as Final Sale.
• Damage caused by misuse, improper handling, or installation errors.

1.3 Refund Timeline

Once your return is received, it will be inspected to confirm eligibility. Approved refunds are issued within 7–10 business days. Funds are returned to the original payment method, and a confirmation notification is sent. Processing times may vary depending on your bank or payment provider.

1.4 Shipping & Fees

• Original shipping costs are non-refundable unless the error was on our side.
• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
• Applicable restocking fees will be communicated before approval.

2. Order Cancellation

We understand that orders may need to be adjusted. Cancellation requests depend on the processing stage and must be submitted before shipment. Once dispatched, cancellation is no longer possible, but return options remain available.

2.1 Cancellation Terms

• Requests must be made before processing or shipping.
• Custom items cannot be canceled after production begins.
• Orders already shipped cannot be canceled but may be returned after delivery.

2.2 Cancellation Process

To cancel an order, visit our Contact Us page and submit your order number along with your registered email address. Our team will review your request and guide you through the next steps.

2.3 Related Charges

• Orders already shipped will follow the return procedure.
• Return shipping fees may apply for items already in transit.

3. Product Exchanges

If your order arrives damaged, defective, or incorrect, we will resolve the issue promptly. Eligible cases may receive a replacement at no additional cost. Please contact us within 7 days of delivery and include clear images along with your order number.

3.1 Exchange Conditions

• Items must be unused and returned in original packaging.
• Replacements depend on stock availability or an equivalent alternative.
• A prepaid return label may be provided if the issue is verified on our side.

4. Assistance

For any questions regarding refunds, cancellations, or exchanges, our support team is ready to assist. Please include your order number and a brief description when contacting us via our Contact Us page for faster resolution.